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Fair wear and tear – does your property manager measure up? - featured image
By Leanne Jopson

Fair wear and tear – does your property manager measure up?

When carrying out final inspections with a tenant to determine the final condition of the property and bond refund, we must compare the condition of the property at the commencement of the tenancy to the end of the tenancy and allow for “fair wear and tear”.

The definition of “fair wear and tear” is something that occurs through normal use or is the normal changes that take place with the aging of the property.

This statement is obviously open to interpretation and can often be seen as a grey area within property management, particularly when carrying out final inspections.

So where do we draw the line?

What is a tenant responsible for and what is a lessor responsible for?   agent house

This has been an ongoing challenge for many years.

It is a challenge that we as property managers have to deal with every time a tenant vacates a property.

Our landlords know that the property managers at Metropole adopts high expectations and standards when it comes to carrying out the final inspections.

Albeit, we are starting to discover that our expectations and standards are sometimes considered above the industry standard of what the tribunal system considers acceptable, allowing for “fair wear and tear”.

When a tribunal considers the issue of “fair wear and tear” (cleaning & damage/repairs at the end of the tenancy) they will take into consideration some of the following issues:

  • How long have the tenants resided in the property?
  • How many tenants resided in the property?
  • Age of the property, fixtures & fittings (i.e. age of the carpets or last date the property was painted etc)
  • Current depreciation status of the items in dispute
  • How was the property presented to the tenant at the commencement of the tenancy?

…just to name a few…

Some areas that can be open to interpretation include:

  • Marks on walls
  • Marks on carpet
  • Marks on window coverings
  • Holes in screens
  • Cleanliness (i.e. oven, stove, windows, light fittings, light switches, skirting boards etc)

It is our company practice to send tenants a final cleaning guide highlighting important areas that need to be addressed prior to vacating.  

We also ensure that we accurately and thoroughly document the condition of the property at the commencement of the tenancy on the entry condition report, to minimise disputes at the end of the tenancy.

We will continue to adopt the policy if it was clean when a tenant moved in, then it will have to be the same when they move out”, however, to protect your interests as a landlord, you need to appreciate that in some circumstances it may be necessary to arrange for a cleaner to give the property a pre-tenant clean so there is no ambiguity of what is “fair wear & tear”.

If you’d like a property manager who cares as much about your property as you do why not have a chat with us – just click here.

It’s easier to change properties mangers than you think – we’ll take car of all the paper work

About Leanne Jopson Leanne is National Director of Property Management at Metropole and a Property Professional in every sense of the word. With 20 years' experience in real estate, Leanne brings a wealth of knowledge and experience to maximise returns and minimise stress for their clients.
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