I wouldn’t rent with them

I had some interesting feedback recently from one of staff and what a prospective tenant said at an open home.

When discussing nearby rental – the tenant exclaimed, “XYZ Realty!, I wouldn’t rent with them”.

I mean we have all heard of nightmare tenants and the yearly stories on A Current Affair, but what about nightmare agents who don’t fulfill their obligations to tenants and the shocking attitude and non-existent service? landlord rights and responsibilities

The main concern for tenants is repairs being done in a timely manner – the work can be neglected for months at a time and on some occasions it can be essential equipment like a stove.

Imagine living without a stove for an extended period.

The next is a lack of respect for their rights and privacy – they are entitled to at least 24 hours’ notice of any inspection.

But the amount of times this basic right has been denied leaves tenant exasperated.

If we want respect we must give respect but it seems in some offices all the respect is used for the owners and all the disdain for tenants.

As property investors we cannot exist without tenants – so let’s treat our tenants how we would want to be treated.

Signs your agency may not be treating your tenants right:

  • Constant vacating of the premises when condition and rent are not the problem
  • Lengthy maintenance delays
  • Poor communication follow up
  • Revolving door of property managers
  • Routine inspections missed or not done in a systematic way
  • Tenants trying to contact you directly to avoid the offices neglect of their concern.

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Leanne Jopson


Leanne is National Director of Property Management at Metropole and a Property Professional in every sense of the word. With 20 years' experience in real estate, Leanne brings a wealth of knowledge and experience to maximise returns and minimise stress for their clients. Visit: www.metropolepropertymanagement.com.au

'I wouldn’t rent with them' have 1 comment

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    October 21, 2015 Julie Lindsay

    This is so true, my sister was renting with a local agency in Nowra NSW whom I refer to now as the factory, she was part of their production line along with my neice and nephew who had to live in a house with rising mould and a few other issues. All the complaints about it fell on deaf ears and staff did not seem to care. She was an excellent tenant, rent always paid and house always immaculate. Eventually I cracked it as she was just too tolerant (this was not the first house she had with them where problems fell on deaf ears) and loaned her the money for a deposit for a house and she moved on and out of the rental system forever. They are now chasing me to manage a rental and also sell one of my properties, funny how it comes around. Never know who you are treating badly! I have great pleasure giving advice to locals about who not to use as well.


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