Ok – it’s time to review the goals and resolutions we made in January. What is that saying about the best-laid plans? Planning is one thing, but on its own is really pretty ineffective. If you think about it, I can plan to take a nice holiday but unless I get on the plane, the…
Want to make a huge difference in someone’s life? According to Inc.com here are things you should say every day to your employees, colleagues, family members, friends, and everyone you care about: 1. Here’s what I’m thinking You’re in charge, but that doesn’t mean you’re smarter, savvier, or more insightful than everyone else. Back…
Under normal circumstances each year there are thousands of companies which end up (voluntarily or otherwise) in some form of external administration. In the middle of a pandemic, you would expect that this figure would increase. Contrary to this however, the latest Business Stress Report released by insolvency specialist firm, Dissolve, highlights a significant and…
And why do we need to think about culture in our business? Surely, as long as we are providing our customers with the best products and services and they are happy then that’s as much as we need to do, right? When speaking with business owners, I often hear things like “I can’t afford to…
Geoffrey James writes that every formula for success that’s ever written boils down to these seven steps which he outlines in his article in Inc.com. As I looked through his list I could see how it was also relevant to success in property investment. So let’s look at what he has to say: 1. Know…
We can gain inspiration from many sources. In late 2018 George WH Bush, the 41st President of the United States died and a letter of advice he wrote to young people did the rounds of the internet. The fact is this is excellent advice for all of us. The letter says: “I cannot single out the…
![How to Hack the Power of Habits [INFOGRAPHIC]](https://cdn.propertyupdate.com.au/wp-content/uploads/2020/01/habits-270x200.jpg)
We’ve all adopted daily habits that save us time and help us manage our schedules. You may arrive at work every morning by 7 a.m. and with the same to-go latte, then plan your team meetings for early afternoon. These are things you do as a routine and you don’t have to spend any brainpower…
Have you ever pitched your product or service to a prospect and when you get to asking for the sale they respond with “let me think about it”? It’s absolutely demoralising isn’t it? The reason it feels so bad is because you know that what they are really saying is “no thanks” but they haven’t…
I was talking recently with a client’s General Manager about the skill sets which that company’s middle management possessed. The General Manager was unhappy with some of the performance of his managers and was at the point where he felt some wholesale changes were needed. This led me to start questioning the extent to which…
I want to discuss customer service. There are lots of courses and information available out there talking about the importance of customer service standards, key performance indicators (KPIs) in customer service delivery and world’s best practise with customer service. Each of these courses and theories has something positive to offer on the issue of customer…
