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What laws do real estate agents have to abide by?

I hear many stories where some buyers have been gazumped and others who struggle to obtain the right information from the agent to submit an offer.Sellers who don't trust their own real estate agent

We even have sellers who don’t trust their own real estate agent.

All of these things and many other grey areas do not lead to the best result for the buyers and especially the sellers.

The problem lies in buyers and sellers not understanding the legal frameworks the agents are bound within.

In this article I want to dispel the myths and the grey areas of common problems that buyers and sellers have with real estate agents.

By the end of this article you should be armed with the right knowledge to help your property transaction go through smoothly as possible.

How strict are the authorities?

Some people think the real estate agents can get away with murder.

This is far from the truth as the perception of the industry is somewhat of a low one.

Some surveys reveal that people trust a local sex worker more than their real estate agent. 

This perception has made us one of the most heavily regulated industries in Australia.

Real estate agents are constantly audited by the ATO, covertly spied on by Fair trading at auctions, taken to CTTT tribunals by tenants/landlords, disciplined by The REI, fined by Australian Securities and Investments Commission about advertising and not to mention being sued!

As you can imagine this is a hazardous industry for a business owner with so many governing bodies keeping it in line.

As such, the insurances go through the roof to own and run a real estate agency.

Because of this and Australia’s love for property, real estate agents are a target for governing bodies and journalists, as everybody wants to catch a real estate agent doing the wrong thing.

The truth is governing bodies love to make examples of real estate agents as it gets them a lot of publicity, it shows the public that they’re doing their job.

This leads into my next subject;

 What are agents constantly apprehensive of?

Most agents just want to do their job to the best of their ability without being sued, fined, and or disciplined.

This is the underlying tone of the industry but nobody really discusses it.

With every new tightening rule, law and regulation comes more paperwork and administration.

We find ourselves using emails, text messages and data basing of diary notes just to cover our rear ends.Discussion with a real estate agent

This comes as a double edge sword for buyers and sellers as they want everything done cheaper, faster and better.

Sometimes this is impossible because buyers, sellers and lawyers like to target real estate agents and inadvertently add to the red tape/cost of running
an agency.

This has forced real estate agents to hold the ground on their fees or risk taking shortcuts.

I see this many times, for example where agents will show me (not knowing that I’m an agent) a property they have for sale that they do not have a contract of yet.

It’s illegal for an agent to advertise a property for which they do not have a contract of sale.

Gazumping

Gazumping refers to when you have a verbal agreement with an agent or seller to purchase a property at an agreed price but the property is not sold to you in the end.Gazumping

Gazumping is a very real problem but it’s usually the lack of buyers’ understanding of the law and how contract signing works that gets them in trouble.

The buyers in turn blame the agent.

This is where our databasing of diary notes and emails comes in handy.

We find especially in a hot market, we have to repeat ourselves at least three times in three different ways for people to put in their best and final offer so they don’t feel like we have done the wrong thing by them.

Yet people still complain that they would’ve offered higher.

In my observation, it’s easy to say this when things have cooled off and people are just annoyed that they have missed out.

The key to understanding this is not to crack open the champagne until the owner has signed the contract and it is dated.

Without a date the contract is invalid.Sales strategies

You signing a check with your 10% does not mean you have purchased a property.

There are some sales strategies out there in which the agents get three signed contracts and then show the vendors from lowest to highest to get the vendors to agree to a price.

The best way to get your contract signed is to make your offer the most attractive you can and this may not just be money but other things such as settlement and rent back options.

To avoid not being called back and missing out on an opportunity to raise your offer, I recommend to stay in constant contact with the agent .

You have already indicated your interest, so it doesn’t hurt your negotiation by constantly calling them. In fact it can work in your favour if the agent slips up and gives you more information.

Not knowing where you stand when it comes to your offer

My friends and I have invested in a lot of property so I know all too well the feeling of not knowing where you stand when it comes to submitting an offer.

My observation of being on both sides of the fence is that it is mainly the lack of trust you have in the agent that is selling to you that creates this feeling.

I found a good way to combat this is to call their bluff on their creating a Dutch option which is illegal.

Agents may get offended or annoyed but this is a valid question that I put to them during negotiation and keeps them in line, telling them that it is illegal for them to disclose my offers to other buyers.

Sellers lose money not trusting their agent

When selling you don’t need to like your real estate agent but not to trust them can cost you thousands of dollars.Sellers lose money not trusting their agent

When you sign an agency agreement with certified real estate agent they are in a legal binding contract to work in your best interest to get you the best price for your property.

Agents have a fiduciary requirement to work in your best interest.

It is illegal for them to work against you.

This is in the back of the mind of every selling agent.

They are in the middle doing their best to maintain their relationship with the buyer but also trying to achieve the highest possible price the your property.

Agents have their agency agreements audited all the time to see if there is any discrepancies that show collusion with buyers, nondisclosure, secret commissions, or getting the value of your property wrong.

They can be caught out very easily.You don’t need to like your agent to trust them

This is why you don’t need to like your agent to trust them because they have no choice but to work in your best interest.

I will give you an example that I see happens every week in real estate that cost sellers at least $10-$20,000 on a selling price.

The seller normally thinks that their property is the best in the world and that’s fair enough if you have grown up in the area and have created memories in your home.

However, this emotional attachment makes sellers think that we under-price the value of their home and that people would actually be prepared to pay more than the market price.

This is entirely not true and I see seller’s market high prices for their home, killing enquiry levels and interest in the most important first week of advertising.

You will always get a peak of interest in the first week. 

In fact more enquiry drives the price up and what usually drives enquiry is a low advertised price.A peak of interest

Note; The advertised price is not your asking price it is just advertising (backed up by comparable sales of course).

Your selling price is completely different.

Many sellers do not trust agents when they explain this and that is understandable with all the emotions around property and money.

But you really need to see it from a buyer’s perspective before you look at it from a seller’s perspective.

This concept can help you achieve above market price for your property, as agents are in the market every day.

Remember the sale is not based on the advertised price but what others are prepared to pay when competing against one another, this is normally call a “market price”.

Summary

I challenge you to look up the rules, laws and regulations agents have to work within.

This will help you have more confidence in your property transaction and dealing with agents.

Here are some resources I suggest:

fairtrading.nsw.gov.au

commerce.wa.gov.au

reinsw.com.au



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About

Jhai is the Internet Marketing Business Development Manager for Elders Toongabbie and Kings Langley. He has been consistently quoted in the Sydney Morning Herald and Real Estate Business online. Visit his blog at www.realestatesevenhillsnews.com.au


'What laws do real estate agents have to abide by?' have 35 comments

  1. Avatar for Property Update

    March 5, 2015 @ 9:01 am John O'Grady

    Am I correct in presuming that your reference to a ‘Dutch option’ is an error and should read ‘Dutch Auction’ ?

    Why do you say that it is illegal? What part of which act, regulation, whatever is contravened by revealing the nature of a prospective purchasers offer to another party?

    Reply

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    May 13, 2015 @ 1:28 pm Bee

    how can a reale state agent tell a buyer that whoever signs first with offer is the one who can buy the house, buyer asked if it was negotiable and told no this is the price they want so the buyer said they will buy at the price the sellar was selling. the real estate agent could not let them sign the papers until later the next day and then ask them if they could go higher than the asking price, ass he has a another buyer to see, now if your told first in best dressed that you will have the house how come the agent is holding its only auction (that’s what it appears to be) so the agent went back to the other purchaser ??? (if there was one) is this legal, as how on earth are you expected buy a house at a price you can just afford and then ask for more than the asking price by the agent??????????????????

    Reply

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    January 17, 2016 @ 7:11 am Jo

    Real Estate agent. Signed exclusive agency agreement late Oct, Offer accepted within 2 weeks (Buyer from data base) property not advertised publicly. Property put on agent website only. First contact conditions discussed, end Nov, Buyer wanted an unacceptable clause that put me (seller) at a disadvantage, my solicitor advised against having this clause . Agent said buyer would agree to sign without clause on or before Dec 10. Nothing signed by Dec 22, Asked agent to start advertising my property, Agent said ‘No’ He had given buyer until Jan 15 to sign. Buyer has not signed my home is not properly advertised and it has not been advertised on any of the popular web sites or papers (as per agreement) I am stuck in the exclusive agency period until 31 Jan, and have to give 30 days written notice. How can I sell my property if it is not being advertised? If I give 30 days and he starts advertising and then I sign with another agent can he come back wanting commission? if I do sign with another agent I will not sell to his introduced buyer. This will cost me double commission. All I see is missed opportunities for sales a lot of similar properties in my area have sold while the agent has been holding mine for this buyer (turns out to be his friend) Wher Do I stand in this case???

    Reply

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    July 13, 2016 @ 3:08 pm Candice

    I would like to know if an agent advertises a property for an amount or neg over… and they know it’s a lie and they only change it due to lack of interest is that legal?

    Reply

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      July 13, 2016 @ 5:55 pm Michael Yardney

      Candice – estate agents are not allowed to lie at any time – in every state laws are being introduced to protect consumers – the problem is they’re hard to enforce

      Reply

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        July 13, 2016 @ 6:04 pm Candice

        Thank you Michael. The problem is the house was advertised as one price and then there was obviously no interest, and the price was decreased drastically – got the huge sales pitch that the owners are desperate to sell and they will accept any good offer. So we put an offer in and then the agent comes back and says the owner will only accept a little less than the original sale price.

        Reply

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          July 13, 2016 @ 10:25 pm Michael Yardney

          That’s very frustrating. Remember the owner can choose what price to accept whether it is realistic or not, and the agent only gets paid for makes a sale. It will be his job to educate his vendor as to a realistic market price, so there’s nothing wrong with you having put in a low price, but don’t expect your first offer to be accepted. That’s part of the negotiating game.

          Reply

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        March 16, 2017 @ 6:58 am Jane Quinn

        Unfortunately Real Estate Agents do lie. When we sold our home the Agent sat on her phone with a pretend phone call to another agent stating that the purchaser was considering our house or another one close by that was cheaper and if we didn’t drop our price then we would lose the sale as they would choose the cheaper house nearby. She said that the market was sluggish and this may be our only offer. We dropped our price and when we met the new owners on the day of settlement (and afterwards as we lived close by) they said that they were never considering the other house and had no idea what I was talking about. They were thrilled that our house was so cheap! This is comparable to making up an offer that never existed. I actually spoke to the agent who said, “you didn’t have a gun at your head when you signed.” Completely unethical in my opinion.

        Reply

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          March 16, 2017 @ 7:30 am Michael Yardney

          That’s disappointing Jane. You’re right there are good and bad agents

          Reply

  5. Avatar for Property Update

    November 7, 2016 @ 1:37 pm Jon

    Can an agent not present your written offer and disclose your exact offer and name at a home open to encourage a higher bid from that day?

    Reply

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      November 7, 2016 @ 1:52 pm Michael Yardney

      Jon – the agent is obliged to submit your offer to the vendor within a reasonable time. He is also at liberty to advise other prospective buyers that an offer has been submitted and as he’s working for the vendor – not you – it is in their interest to advise prospective purchasers how much they will have to offer to beat your offer. However there is no reason to share your personal details

      Reply

  6. Avatar for Property Update

    November 7, 2016 @ 11:13 pm Heather

    My real estate agent has been arrogant & disgustingly disrespectful to me from the beginning, but I have stuck with him because he said he would get a good price for my home, which he didn’t. He didn’t even get the 2nd price he said, nor the even amount down from that. He has bullied & harassed me all the way through the whole traumatic experience. Just today he called & wanted to show prospective tenants for the buyer, through my home – settlement / moving day, is not until Friday the 18th. He got angry with me when I said no & that I had so much to do in these 2 weeks & still trying to sort out the rental property where I will have to live for a few months until my new home is built. He also bullied me into allowing him to get movers he works with, to remove excess furniture from my home for the Open Inspection, which I hadn’t wanted, because I didn’t want the despicable neighbours to know (that is the reason I have sold here & moving away), he pretty much bullied me into the Open Inspection. Then a day or 2 before the excess furniture was picked up, I asked him on the phone, where my furniture was being taken to, he got angry with me & said he was doing me a favour at his own expense. He also agreed at the beginning when I questioned him about the 3% commission he was going to charge me – I am a pensioner & have to watch every dollar that I have for this home, to build my next one. He eventually agreed to give me 2.5% & was the only reason I stayed with him as I was prepared to tell him I was going with someone else. When I went to my conveyancer to sign papers, I found out that he had not only charged me higher than the 2.5% for commission, but it was actually 3.3%. I got very angry & refused to sign anything else. That has since been sorted out. There has just been one thing after another & it seems he is working more for the buyer, than for me. He treats me like I am just in his way & won’t let him do what he wants to do.

    Reply

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      November 8, 2016 @ 7:08 am Michael Yardney

      Heather – I’m sorry to hear this – clearly you’ve chosen the wrong agent

      Reply

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      January 15, 2017 @ 3:26 pm Dave

      hi Heather

      Real estate agents in general have no talent what so ever to offer. A Bold and generalizing statement……yes, but I have never seen so much arrogance from any other type of sales position than from real estate sales. They are only there to market a property accordingly, receive and reply to calls from prospective buyers and show them through the property and handle any and all paperwork, which something a monkey could do. As stated above they are contractually obligated to act in the best interest of the vendor (their client) and are bound to follow the instructions of the client at all times. They have no right to bully you into anything, they tend to do so because they are the self proclaimed “real estate experts” who are the bees knees of anything and everything to do with property. If you (the client) are unable or unwilling to keep control of the situation, meaning you are unable to give the agent clear instructions on what you want and how long they have to do it, you tend to promote this type of behavior as acceptable then jump on forums and have a typical good ole Aussie windge. Any disrespectful behavior should be dealt with by dismissing the agent of their services effective immediately and in no way keep them on and believing their nonsense about all of a sudden being able to sell the property at a new price as there are buyers that believe it or not LOW BALL to test the waters to see how desperate the vendor is to sell. All the agent has to do is refer all offers be it low or high too you for your reference and that will tell you what your property is ACTUALLY worth as the seller and agent can only estimate or hope for a price, buyers are the ones who set property prices as a property is only worth what somebody else is willing to pay for it. Hopes and beliefs will not sell anything, just fast track you into your current predicament.

      Your job as the vendor is to ensure your agent follows your instructions TOO THE LETTER, he can argue, be rude, preach about how successful he is with multiple property ownership ( i personally love that one) yet with all this wealth, knowledge and success, the man still works on commission as a Real estate Agent? What a joke.

      Know that you are the boss and if you let and agent walk all over you it is of your own doing, as continuing his services means you are happy with his performance, sacking him and contacting the agencies head office informing them of how that particular franchise does business is pro active, as Real estate agents are a dime a dozen maybe next time you sell, just move on and find yourself another one.

      Dave

      Reply

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    November 24, 2016 @ 5:14 pm Amanda

    What happens when a house is advertised with incorrect information? I’ve just purchased a house advertised with a 8KW solar system only to discover a month later that it’s only a 3KW solar system.

    Reply

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      November 24, 2016 @ 6:48 pm Michael Yardney

      Amanda if a proeprty was incorrectly advertised and you based your purchasing decision on this, you have a right to compensation for your loss.
      I suggest you speak with your solicitor.

      Reply

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    December 8, 2016 @ 10:25 am Mark

    Michael.
    I am very rusty on this side of things. My first house sold prior to advertising, the house we bought after the first house, we were the only interested people, so this went super smooth for both selling and buying.
    Now 13 years later, we have sold our house and now looking frantically for some where to reside. Two properties we liked, we put in offers, over their top asking price and lost out on both. not by a lot, a few K which makes it very frustrating, I asked the agents on both properties if I can see the opposing offers prior to our “final” offer, both said no. Your saying this is illegal?
    Also our first offer had to be in writing, at the agents office, the second was only via email, and they didn’t have a contract of sale, whereas the first agent did. I’m confused as to why the offer procedure was so different to each other.
    The other issue is, the second agent, pretty much hold reign with listings in the area we are looking in. So the chances are we will be conversing again with this agent. I just want to know where I stand with what I have already come across with them.

    Cheers.
    Mark.

    Reply

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      December 8, 2016 @ 1:29 pm Michael Yardney

      Mark – the agents are correct – they don’t need to show you the other offers – in fact they should not. You wouldn’t like them to show your offer to someone else so they can beat your bid.

      And as you say, different agents have different ways they elicit the best offer for their clients – nothing you have mentioned is illegal or untowards – the market is hot in some locations and that’s why many homebuyers prefer to use a buyers agent like Metropole to level the playing field

      Reply

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      January 15, 2017 @ 4:27 pm Dave

      Mark

      As a seller, you naturally want the highest possible price for your property, if you decide to put an offer forward and I quote ” In writing “. Why not give the vendor/agent an expiry date on that offer? As, the agent then has very little time to contact other buyers to up their offers. Agents love silent auctions, where buy nobody actually knows where they stand in terms of current offers or if they will need to offer more. Agents tell you to put forward your best offer to begin with to prevent losing out as you will no longer be contacted unless successful. This is their job, it is all a big game like……….Texas Holdem. Holding a 2 of clubs and a 3 of diamonds could mean you win the World Series Poker Tournament (if you play your cards right).

      When you are competing with other buyers (players), it is in your best interest to ensure that you have the upper hand buy setting an expiry date/time (say by 5;00pm close of business today) for your offer to be excepted as the agent can only then inform the vendor on the current offer and use-by date, you avoid a silent auction and the pressure is now on them to (raise or fold).

      Dave

      Reply

  9. Avatar for Property Update

    January 18, 2017 @ 9:59 am Ivan

    Hi
    I enjoy your articles.
    The Agent is unable to produce an original copy of the contract of sale, the Buyer signed the contract of sale before the Seller did and subsequently the Seller made specific changes to the special conditions. Both Buyer and Seller received a photocopy of the contract of, but there are differences throughout the document, including changes made to the special conditions. What is the obligation on the part of the Agent in this case.

    Reply

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      January 18, 2017 @ 11:06 pm Michael Yardney

      The selling agent must supply both the buyer and seller (or their agents) an original copy of the contract signed by all parties. And amendments must also be initialled by b other sides

      Reply

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    February 14, 2017 @ 7:44 pm Helen

    Can a Real Estate agent make a lower offer on a property (purchase themselves) which they have advertised without any interested buyers? What are the legal ramifications?

    Reply

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      February 14, 2017 @ 9:24 pm Michael Yardney

      Helen
      Estate agents can buy properties they have for sale, but each state has legislation controlling this to ensure the vendor’s interests are protected

      Reply

  11. Avatar for Property Update

    February 18, 2017 @ 3:22 pm clive

    hello Michael. sir my partner and i have just put an offer in ,on a farm. their was another buyer also interested. so we both put our offers in. the next day i got a call from the estate agent saying that the seller had accepted our offer over the other one and that he was waiting for the seller to sign and send the copy to him,(this was over the phone) how happy we were. then 5 hours later i received another call from the estate agent saying that the other buyer once told that he did not get it,went and upped his offer,(which in turn was still less than the offer we had put in). this buyer was paying cash and we were waiting for approval,(which would have gone through,no problem as we had 3 houses) any way my question is after reading the contract in the fine print, their is a clause saying -( Acceptance of an offer will be sufficiently communicated to the buyer if verbal or written notification.is given by the seller or seller’s agent to the buyer that the acceptance had been signed by the seller ) is this verbal agreement binding. looking forward to hearing from someone on this matter. thanks clive.

    Reply

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      February 18, 2017 @ 5:08 pm Michael Yardney

      Clive
      Unfortunately the bottom line is verbal agreements for the sale of real estate are not binding. You need offer and acceptance in writing, consideration (money changing hands) and both parties must be informed once the contracts are countersigned

      Reply

  12. Avatar for Property Update

    February 27, 2017 @ 1:28 pm Karen Ramsay

    I was treated extremely badly by Hello Real Estate and I am intending to take my so called “mentor ” to Court. I don’t believe there would be anyone as inexperienced and breach so many of the Real Estate regulations as she did. I am planning to do my very best to make sure she can never do to anyone else what she did to me.

    Reply

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      February 27, 2017 @ 4:05 pm Michael Yardney

      Karen – Sorry to hear about your bad experience. Is this one of those new cheapy companies who don’t use experienced estate agents to represent you.
      My advice has always been the cheapest agent is the one who gets you the best price – not the one who charges the lowest fee.

      Reply

  13. Avatar for Property Update

    March 24, 2017 @ 12:15 am Fiona

    Hi,
    I recently made an offer to purchase a property that was eventually rejected by the vendor. I have since become aware that prior to my offer being rejected, the agent disclosed to other interested parties who I was and how much I had offered.

    Is it legal for the agent to disclose not only the actual amount I offered, but that I am the individual that made the offer??!!!!

    The property is still advertised and on the market for sale.

    Reply

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      March 24, 2017 @ 12:15 pm Michael Yardney

      Fiona. The agent is within his rights to tell other prospective purchasers what you’re offer is to see if they are prepared to offer more.
      Obviously your offer was not accosted by the owner
      But it’s not necessary to give your details. In fact it’s inappropriate.

      Reply

  14. Avatar for Property Update

    April 25, 2017 @ 1:23 pm Saul Tager

    Hi Michael in the article above you said:
    “NOT KNOWING WHERE YOU STAND WHEN IT COMES TO YOUR OFFER
    I found a good way to combat this is to call their bluff on their creating a Dutch option which is illegal.Agents may get offended or annoyed but this is a valid question that I put to them during negotiation and keeps them in line, telling them that it is illegal for them to disclose my offers to other buyers.”
    Obviously it is illegal to lie, mislead etc and in addition a buyer must be treated fairly while the at the same time the agent acts in the seller’s best interests.
    Please can you: ( I am interested in the Qld position)
    1.Explain why say it is illegal for an agent to disclose your offer to other buyers and which Federal or Qld law prescribes this conduct? Perhaps more background details of possible circumstances?
    2. Please explain in detail what you mean by a Dutch option and how it would apply in this situation. Also on what basis is it illegal? ( Obviously if it were used as a devious dishonest method to extract a higher price from a buyer it would fall foul of the law and an agent’s obligations. I understand it to be where bids are gathered and then you work from the highest price downwards eg allotting shares but I do not see how that would apply in this scenario)
    Thanks

    Reply

  15. Avatar for Property Update

    April 25, 2017 @ 1:36 pm Saul Tager

    Hi Michael
    I have just posted a question on your article above where you said it is illegal to disclose your offer to other buyers.
    I have just seen Fiona’s question posted on 24 March 17 and your reply. In the reply you say she is within her rights as agent to tell other prospective purchasers about the offer to see if they would offer more?
    I read this as contradicting what you said in your article but perhaps the article dealt with a specific factual matrix that I did not understand. Please can you read this with my question posted 10 minutes before this one?

    Reply

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      April 25, 2017 @ 3:14 pm Michael Yardney

      Saul
      I did not write this blog post – Jhai Mitchell, a NSW agent wrote it.
      I’m based in Melbourne and licensed in Victoria where “Dutch auctions” are legal.

      Dutch auctions had their origins in the tulip boom that occurred in Holland in the 17th century – when contract prices for bulbs of the recently introduced tulip reached extraordinarily high levels – and are the first known study of the psychology of booms and busts.

      Dutch auctions are basically where I make an offer to buy your property and then the agent use that offer against me and then against someone else who is interested in the property.
      They then make a higher offer and the agent comes back to me with their higher offer and uses that to push me up.

      And so it goes; it’s a Dutch auction.
      In Holland at the time, people were chasing tulip bulbs, paying something like five times a man’s annual wage, or the price of a Rembrandt painting, for just one tulip bulb, such was the frenzy.

      The way to protect yourself if you believe you’re in this situation is to simply make your offer subject to being accepted by the seller by a certain time on a definite date.
      That will reverse the tables on the seller and in most cases put you back in the driving seat. The seller then can’t sit on your offer, allow it to linger or use it to work against you in the way that I’ve outlined here. It will be automatically withdrawn unless accepted by a definite time and date.

      Reply

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        May 4, 2017 @ 12:58 pm James

        Hi Michael
        I can’t find the definition of a Dutch Auction. Some talk about the price coming down until there is an offer. You in this post discuss it differently. But do you mean that a Dutch auction (and the illegal part about it) is where the real estate agent discloses your actual bid. Is that the illegal part??

        Thanks
        James

        Reply

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    May 15, 2017 @ 10:57 am Gordon

    I’m a buyer of a recent property. The real estate agent was advised by fax / email / phone from sellers’ and buyers’ solicitors that the settlement went through on the day. An hour after the above transmissions there was no phone call from the real estate agent to advise to pick up key(s). I finally after several phone calls myself got in touch with the agent and asked to pick up key(s) but was advised they are now closing and to pick up tomorrow. I rushed down to estate agent and finally let in to be told “there is only 1 key”, this property has 2 front and 1 back doors, 3 sliding doors all with security screens “and only 1 key from Real Estate agent, do they think I’m stupid. Now I have to spend $500 changing all the locks, what are my rights here???

    Reply

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      May 15, 2017 @ 6:12 pm Michael Yardney

      Gordon
      I understand why you are upset, but it was not up to the agent to notify you when settlement occurred – they are not part of the process – it’s for you to contact them and pick up the keys.

      I agree you should have been given more keys, but even if you were it would have been good practice to get a new / different set cut – you never know who’s got a copy of the old set

      Reply


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